▼

Thursday, 29 April 2010

Virgin Media and easyJet respond to my Twitter critiques

Yesterday I blogged about corporate Twitter accounts. I followed it up by tweeting @virginmedia and @easyJetCare with my criticisms. Here are my tweets and their responses:
@virginmedia Are you aware that your feeds are hidden in the sidebar of your Twitter background? Screenshots here: http://bit.ly/8YF37R
12:59 AM Apr 28th via TweetDeck

@domeheid There's a lot of information we need to put on there, will pass on your feedback all the same so thanks =) BMc
about 13 hours ago via TweetDeck in reply to domeheid
*****
@easyJetCare Are you aware that your Twitter background is pixellated? Screenshots here: http://bit.ly/8YF37R
1:00 AM Apr 28th via TweetDeck

@domeheid Thanks for your comments. We will have this checked. ^DB
about 15 hours ago via CoTweet in reply to domeheid
It'll be interesting to see how long it takes them to actually fix the glitches - if they even intend to. Watch this space. Or better still, follow me on Twitter!
at

2 comments:

  1. @jonnygrumWednesday, 12 May 2010 at 20:30:00 GMT+1

    I didn't see this post before Chris.

    It's good they got back to you quickly but yes it will be interesting to see what they do about it.

    Enjoyed your critique though - it's interesting to note the correlation between the number of followers some of the bigger brands have - and how much of their tweetcast is centered around customer service rather than promotion.

    Though obviously it depends on the brand itself.
    @jonnygrum

    ReplyDelete
  2. Christopher WhalenThursday, 13 May 2010 at 01:40:00 GMT+1

    Yes, they may have got back to me quickly, but have they acted on my feedback yet? No.

    ReplyDelete